My Mintivo Installation - One-time Setup

Below you will find instructions for the one-time setup of My Mintivo


Step 1

The software will be deployed to your machine by Mintivo.

Once installed, you will find a Mintivo logo icon (pictured below) in your taskbar.

Click on the Mintivo logo icon and the My Mintivo application will open.

Step 1 My Mintivo

Step 2

You will now be guided through the one-time setup wizard.

You will be prompted to enter your e-mail address.

The next screen will prompt you to define your authentication methods. 

Please select ‘Sign in using email token’.

My Mintivo installation step 3

You will then receive a one-time token to the inbox of the email address you entered. 

Step 3

Setup wizard continued...

Please open a new tab or window and check your inbox for the token (check your Spam/Junk folder if you don’t see it in your inbox).

The email will look similar to the below image. 

Copy the one-time token and enter it into the prompt on the authentication/sign-in screen.

My Mintivo Installation image 5

Step 4

You're in!

Once you’ve entered the code, you will be signed into My Mintivo. Here you will be able to raise tickets using the Service Catalogue. 
My Mintivo installation final step

Need a little help?

Give us a call on 03300 88 33 10 and we will be happy to walk you through the above steps.