As businesses grow, their IT needs become more complex, requiring a sophisticated approach to infrastructure management. Managed infrastructure support is a critical solution for businesses looking to streamline operations, reduce costs, and enhance security. Here, we’ll delve into what managed infrastructure support is, as well as managed services benefits and risks, whilst examining why it has become a preferred choice for many organisations.
Understanding Managed IT Infrastructure services
Managed IT infrastructure services involve outsourcing the management and maintenance of a businesses IT systems and resources to a specialised provider. This can include network management, data centre operations, cloud services, and hardware support. This approach is designed to optimise IT infrastructure and deliver greater efficiency, security, and reliability.
To find out more, why not read What is Managed Infrastructure Support?
Key benefits of Managed Infrastructure Support
For modern businesses, managing IT infrastructure has become increasingly complex but still crucial for success. The rise of digital transformation has led many organisations to seek out managed IT infrastructure services to streamline their operations and give them a competitive edge.
Embracing the benefits of a managed services model allows businesses to focus on their core functions while leveraging advanced technology and expert support. In this section, we will delve into the core benefits of managed services, exploring how these services can optimise IT infrastructure, improve operational efficiency, and address both the advantages and potential risks associated with managed services.
Improved focus on core business functions
One of the most significant benefits of the managed services model is that it allows businesses to concentrate on their core functions. When IT operations are managed externally, internal teams can dedicate their time and resources to more strategic projects that drive growth and innovation. This shift in focus leads to improved productivity and a stronger competitive position in the market.
Cost efficiency
Managing IT infrastructure in-house can be costly. The expenses associated with hiring, training, and retaining skilled IT staff, along with maintaining and upgrading hardware and software, can quickly add up. Data from Glassdoor estimates that a salary for an IT manager in the UK can go as high as £65,000 per year, and that’s just for the manager. When you take into account your other related expenses, the total annual cost per employee could easily range between £50,000 to £70,000 each year.
By opting for managed infrastructure support, businesses can benefit from predictable, subscription-based pricing. This model allows organisations to budget more effectively and avoid the capital expenditure associated with maintaining an in-house IT department.
Access to expertise and advanced technology
Managed service providers (MSPs) bring specialised knowledge and experience that might be challenging to maintain in-house. MSPs invest in the latest technologies and training to ensure their teams are up-to-date with industry best practices and emerging trends.
For instance, Mintivo offers cutting-edge solutions and a team of experts skilled in handling complex IT challenges, ensuring that businesses benefit from the most advanced and effective technologies available.
Improved security and compliance
Cybersecurity threats are becoming increasingly sophisticated, making robust security measures essential for protecting sensitive data. Managed IT infrastructure services typically include comprehensive security protocols, regular updates, and proactive monitoring to safeguard against threats.
Also, MSPs are well-versed in industry regulations and compliance requirements, helping businesses adhere to legal standards and avoid costly penalties.
Scalability and flexibility
As businesses grow and evolve, so do their IT needs. Managed infrastructure support provides the flexibility to scale services up or down based on current requirements. This scalability means that businesses can adapt to changing market conditions and business demands without the need for significant investments in additional hardware or personnel.
Proactive maintenance and support
With managed infrastructure support, businesses benefit from proactive maintenance and support services. MSPs monitor systems 24/7 to identify and address potential issues before they escalate into major problems. This proactive approach minimises downtime and ensures that IT systems are always running smoothly, which is crucial for maintaining business continuity.
Disaster recovery and business continuity
Data loss or system failures can have severe consequences for businesses. Managed IT infrastructure services often include disaster recovery solutions that ensure data is backed up and recoverable in the event of an emergency. By having a robust disaster recovery plan in place, businesses can quickly resume operations and mitigate the impact of unexpected disruptions.
Better performance and efficiency
Managed services providers optimise IT infrastructure to enhance performance and efficiency. This includes tuning systems for peak performance, implementing performance monitoring tools, and ensuring that all components of the IT environment work seamlessly together. As a result, businesses experience improved system reliability and faster response times, which contribute to overall operational efficiency.
Strategic IT planning and consulting
In addition to day-to-day management, many managed services providers offer strategic IT planning and consulting services. These services help businesses align their IT strategies with their overall business goals. By leveraging the insights, experience, and expertise of MSPs, organisations can make informed decisions about technology investments and future growth strategies.
Reduced risk and liability
By outsourcing IT infrastructure management to a trusted MSP, businesses can transfer some of the associated risks and liabilities. MSPs assume responsibility for maintaining and securing IT systems, which can reduce the risk of data breaches, system failures, and compliance issues. This transfer of risk can be particularly valuable for businesses without extensive in-house IT resources!
Risks and considerations of Managed Infrastructure Support
While the benefits of managed infrastructure support are substantial, it is essential for businesses to be aware of both the managed services benefits and risks. Understanding these factors can help businesses make informed decisions about whether managed IT infrastructure services are the right fit for their needs.
Dependence on external providers
Relying on an external MSP means that businesses are dependent on their provider for critical IT services. Make sure you choose a reputable and reliable MSP with a proven track record to ensure that service levels are consistently met.
Service Level Agreements (SLAs)
Service level agreements outline the performance expectations and responsibilities of the MSP. Businesses should carefully review SLAs to ensure that they align with their needs and expectations. Clear communication and understanding of SLAs can help prevent misunderstandings and ensure that both parties are on the same page.
Data security and privacy concerns
Entrusting sensitive data to an external provider raises concerns about data security and privacy. It is essential to choose an MSP with robust security measures and compliance with relevant regulations to prevent data breaches and mishandling. Businesses should also have clear agreements in place regarding data ownership and handling.
Potential hidden costs
While managed services offer predictable pricing, businesses should be aware of potential hidden costs. It is important to review contracts thoroughly and understand what is included in the service package. This can help avoid unexpected expenses and ensure that the chosen solution provides good value.
Managed IT infrastructure services offer a range of benefits that can significantly enhance a business’s operational efficiency, security, and overall performance. By outsourcing IT management to a specialised provider like Mintivo, organisations can access advanced technologies, expert support, and scalable solutions while focusing on their core business activities.
However, it is essential for businesses to carefully evaluate potential providers, understand the terms of service, and consider any associated risks. With the right managed services partner, businesses can optimise their IT infrastructure, reduce costs, and achieve greater success in an increasingly competitive and important digital landscape. For more information on how Mintivo’s managed IT infrastructure services can benefit your business, please contact us today.
