Exploring the features of Microsoft Teams Telephony

As businesses embrace remote work and hybrid office models, Microsoft Teams emerges as a pivotal tool for seamless communication. Microsoft Teams telephony is a powerful solution that seamlessly integrates voice calling with the familiar features of Microsoft Teams. 

In this article we’ll explore the key functionalities of Teams telephony, exploring how it empowers businesses to streamline communication, boost collaboration, and improve overall productivity.

What is Microsoft Teams Telephony?

Teams telephony refers to the use of the Microsoft Teams platform for business phone capabilities. It allows users in your business to place, receive or transfer phone calls, send or receive messages and includes a selection of other phone system features (which we’ll get into in a minute), making it easier for communication and collaboration.

To place and receive calls, users can use their mobile devices, a laptop/PC or IP phones that are compatible with Teams. Teams telephony is a great option for businesses that have remote workers or for businesses looking to modernise their communication systems!

Teams vs traditional phone systems

The collaborative capabilities of Microsoft Teams address a lot of issues that businesses face with traditional phone systems; most older phone systems are mainly focused on voice calls. Features like video conferencing, file sharing, and real-time collaboration are often not an included feature, requiring separate tools and juggling multiple applications.

Traditional systems can also be inflexible when adding new features or users. Expanding phone lines or integrating new communication channels often involves complex and expensive upgrades. Plus, traditional phone systems require on-site hardware and ongoing maintenance, often an unnecessary burden/cost for smaller businesses or those with geographically dispersed teams. Finally, traditional voicemail systems can be clunky and impersonal; reaching the right person can be time-consuming, and missed calls can lead to delays and communication breakdowns.

By replacing or complementing a traditional phone system with Microsoft Teams telephony, businesses can experience a more streamlined, feature-rich, and user-friendly communication experience.

Features of Microsoft Teams telephony

With Microsoft Teams Telephony you have access to basic call control features and choose to have advanced features to meet the needs of your evolving business.

Basic call control features:

  • Call control allows users to make and receive calls directly from the Microsoft Teams app. Calls can also be managed with features such as call forwarding, hold/resume, merge, transfer, and transcribe.
  • One-to-one call transcript and recording means that users can capture the transcription of calls instead of making notes.
  • Unified Communications brings together all of your communication channels into one by integrating with other tools such as chat, file share and meetings.
  • Consultative transfer allows users to transfer calls to another person and if needed they can transfer the calls from their PC or IP phone to their mobile phone.
  • Video conferencing means that users can hold virtual meetings with colleagues and clients, allowing you to share your screen and collaborate on documents in real time.
  • Audience conferencing lets you join or schedule calls with up to 1,000 participants across the globe.
  • Voicemail lets users access, listen to and review voicemails they receive with playback controls, transcripts and voicemail summary.
  • Apple CarPlay enables you to stay connected on the go by using your vehicle’s built-in controls or hands-free with Siri.

Advanced control features:

  • Auto-attendant is a virtual receptionist who greets callers and can transfer calls to the most appropriate department or person in your organisation.
  • Call queues distribute calls one at a time to a specific person or group of people in your business who can help with a particular issue.
  • Voice-enabled channels allow you to collaborate and share information within a channel whilst taking calls in the call queue. 
  • Call escalation lets you turn a one-to-one call into a group call with video, screen sharing and many other features.

Benefits of Teams Telephony

By embracing Teams telephony, organisations can unlock streamlined communication and empower collaboration; let’s explore the compelling benefits that Teams telephony can bring to your organisation:

Unified communication hub

Consolidate all your communication needs into a single platform. Make and receive calls, hold video conferences, share files, and collaborate in real-time – all within the familiar Teams interface. This eliminates the need to toggle between multiple applications, streamlining workflows and boosting efficiency.

Enhanced collaboration

Foster a collaborative work environment where teams can effortlessly communicate and share ideas. Teams telephony integrates seamlessly with other Teams features like document sharing, project management tools, and instant messaging, allowing teams to work together seamlessly, regardless of their location.

Improved mobility and flexibility

Empower your workforce to stay connected anytime, anywhere. Teams telephony allows you to make and receive calls using the Teams app on your desktop, laptop, tablet, or smartphone. This flexibility is perfect for remote workers, hybrid teams, and those who are constantly on the go.

Reduced costs

Say goodbye to expensive hardware upgrades and maintenance contracts with traditional phone systems. Teams telephony leverages the cloud, eliminating the need for on-site infrastructure and minimising IT support costs. Additionally, predictable monthly subscription fees offer greater budget control.

Scalability and manageability

Easily adapt your communication system to your growing needs. Teams telephony seamlessly scales to accommodate new users and departments, with minimal IT intervention required. Cloud-based administration simplifies management and ensures everyone has access to the latest features.

Advanced features

Teams telephony goes beyond basic calling functionalities. Leverage features like call recording, voicemail transcription, auto attendants, and call forwarding to streamline workflows and improve customer service.

Enhanced security

Benefit from the robust security infrastructure of Microsoft Teams.  Teams telephony encrypts your communication data, ensuring your calls and conversations remain confidential.

How Mintivo can help?

At Mintivo, we can help you maximise the potential of Microsoft Teams Telephony. As a trusted Microsoft partner, we bring years of expertise in assisting businesses with their Microsoft applications. Whether you require assistance setting it up, or a partner to support your extensive digital transformation, we’ll tailor a solution to meet your needs.

Contact us today to learn how we can support you in enhancing your telephony capabilities with Microsoft Teams.

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