White Horse Surveyors' 150 staff supported by Mintivo
White Horse Surveyors, the UK’s largest independent residential surveyors, were extremely frustrated at the lack of responsiveness from their previous IT supplier. They seemed unable to grow in line with their growth plan, and there was a distinct lack of creativity in terms of solutions.
With over 150 staff, many working remotely, as a business they could not afford any downtime
They had received bad and expensive advice from a previous supplier that did not match their business needs
They wanted bespoke cutting-edge IT solutions that matched their business growth
“We were so confused. There were so many problems relating to technical elements, as non- IT specialists, we would struggle to understand the issues and often felt ‘blinded by science’ with the terminology and unable to tell if what we were being told was the right thing or best solution for us as a business”. Lisa, Head of HR
“Mintivo are so different to our previous IT supplier. They are flexible, ambitious and have growth ambitions that match our own. We are always given options which at times are bespoke and creative, other times we are given good advice on the best ‘off the shelf’ solution for the planned expenditure we have”.
White Horse Surveyors have many remote workers and therefore had very specific Service Level Agreement needs. It is a crucial element of the service that White Horse deliver that all their teams are issued with new equipment swiftly and can access support when necessary. Since appointing Mintivo, they have seen significantly less ‘down time’.
Moving forward, White Horse Surveyors are excited by the possibilities that their new technology offers them.
“Mintivo understand our priorities and our fluid deadlines based on our customer and partner demands. We can review things between us but also ask Mintivo to help us review specific areas of our technology or assist us in dealing with the technical elements of working with other providers – an example being the fitting out of one of our new offices. Mintivo managed all of the data connection, cabling, wifi, liaising with third parties etc as well as the software and IT solutions. A great service.”