Mintivo Managed IT Support
Backed by our Exceptional Customer Service (ECS)
“We continue to grow during the COVID-19 pandemic and Mintivo are always there with new equipment, advice and support wherever we need them“
Alan Simpson, Technical Director, Ebeni
Managed IT Support focussed on Exceptional Customer Service (ECS)
What is covered under a typical Managed Support Agreement?
Infrastructure hardware design & management
Automatic ticket logging and resolution
Continual
compliance
Desktop hardware design, configuration & management
Backup hardware design, management and documentation
Provision of support for infrastructure & desktops
Technical Road-mapping
3rd party vendor management/liaison
Provision of support for infrastructure & desktops
How does Mintivo’s support compare to other Managed Service Providers (MSP)?
| Service | Typical Provider | Mintivo | |
|---|---|---|---|
 | Unlimited On-Site SupportWhenever required | ||
| Service Desk SupportFrom 08:00 - 18:00 | ||
| 24/7 SupportNot just alerting for a server, Network & P1 issues | ||
| Account ManagementQuarterly account management meeting | ||
| Technical RoadmappingKeep up with industry trends | ||
| Mintivo Security BaselineCyber Security included as standard | ||
| Patch ManagementFor all Desktops, Laptops & Servers | ||
| Asset ManagementDigitally track all your IT assets | ||
| Simple BillingAlways know what you are being charged for | ||
| Consistent BuildsDevices delivered, ready-to-use |
Why should you move your Managed IT Support to Mintivo?
Responding quickly, beating SLA * and not just working to it
SLAs (Service Level Agreement s) are important of course, but they’re a limit, not a target. The Mintivo ECS programme is there to ensure that our support team will never let you down.
Digital problems have consequences in the real world
No matter what the technical problem, there will be a person or group suffering the consequences. We’ll solve the technical issues of course, but we won’t stop until we know that you and the business are okay again.
A State-of-art Service Desk
Our state-of-the-art Service Desk provides you with access to first-class support facilities. By utilising the ITIL service management framework you’ll enjoy a consistent high-quality support service to industry-recognised standards.
Clear, human communication
Naturally we’ll share technical information when you need it. But we’ll also spare you the jargon when it’s not helpful.
Meet your account manager
Shane (pictured) is typical of our Account Management team. It’s Shane’s job to make sure that our service is delivering value, that problems are not recurring and that your business remains aligned and compliant with IT best practice.
The change has been unbelievable, moving from a full-on office setup to a cloud-based system. This would not have been possible without Mintivo.”
For example, Mintivo were able to set up 20% of our users on portable devices within 3 days prior to the national lockdown. That wouldn’t have been possible without the ‘Gold Image’ build and deployment process.”
Is it time for a change?
Focus on your job while we support your team and your infrastructure
Peace of mind, heightened security, reduced risk, and thorough compliance
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