24/7 FULLY MANAGED IT SUPPORT

Your Trusted Managed IT Services Provider

Is your business struggling without a Managed IT Services Provider?

Do you find yourself questioning the depth of your IT provider’s understanding of your company’s intricacies? When challenges arise, are they keenly aware of the implications for both you and your team? Are recurring issues evolving into a persistent source of frustration? And unexpected invoices – do they leave you perplexed?

Recognising that IT challenges have a tangible impact on your workforce, spanning both on-site and remote personnel, as well as your clientele, we understand the critical human element. With Mintivo as your Managed IT Services Provider, we gain a deep understanding of where you currently are, where you want to be, and the challenges unique to your organisation.

Mintivo’s IT Support Managed Services

24/7 AVAILABILITY

24/7 Fully Managed IT Support for complete peace of mind

These days, downtime is not an option. With Mintivo’s 24/7 fully managed IT support, your business is always covered; day or night. As a leading managed IT services provider, we deliver proactive monitoring, real-time issue resolution, and round-the-clock availability to keep your business running smoothly.

Our proactive approach to IT support services means that we monitor your systems in real time, identifying and resolving potential IT issues before they become a problem. We understand that downtime can be costly, so we work hard to avoid the break/fix cycle and keep your business running smoothly.

WHY MINTIVO

Why should you move your Managed IT Support to Mintivo?

Choosing Mintivo as your strategic IT services provider means choosing a team of experienced professionals who understand the unique challenges facing small and medium-sized businesses. We believe that by putting people first, being a trusted partner, providing exceptional customer service, and striving for excellence, we help you build a stable and flexible IT infrastructure that supports your business goals.

When you need our help, our team is available to provide you with unlimited telephone, remote, and onsite support. We have a dedicated Service Desk that operates from 8am until 6pm, and we follow a three-tiered approach to ensure that any issues are resolved quickly and efficiently.

99%

Our SLA Adherence

74%

First Contact Resolution

98%

Customer Satisfaction

>10

Avg. Response Time
(Minutes)

19

Call Answering Avg.
(Seconds)

OUR CLIENTS

Trusted across industries for Fully Managed IT Services

YOUR TRUSTED MANAGED IT SERVICES PROVIDER

How Mintivo supports with Fully Managed IT Support

At Mintivo, we adopt best practice methods and terminology based on ITIL standards, and we are committed to continually improving our business. We are always up to date with the latest technology and industry trends, and our IT solutions are tailored to meet the unique requirements of your business.

Business Challenges
Mintivo’s Solutions
Unplanned downtime disrupting operations
24/7 proactive monitoring and real-time issue resolution to minimise downtime.
Lack of in-house IT expertise
Access to a team of certified IT professionals through our fully managed IT support services.
Slow response to IT issues
Rapid response times, ensuring your issues are addressed immediately, day or night.
Increasing cybersecurity threats
Comprehensive cybersecurity measures, including threat detection, firewalls, and regular updates.
Difficulty scaling IT infrastructure with business growth
Scalable managed IT services tailored to meet your growing business needs.
Managing IT budget and costs
Transparent pricing models, predictable monthly costs, and strategic IT planning to maximise your investment.
Managing multiple IT vendors and tools
Simplified vendor management and a unified approach to handling IT tools and technologies.
Data loss or inadequate backup strategies
Automated backups and disaster recovery solutions to secure critical business data.

Proactive and
dedicated. A true
business partner!

Proactive and dedicated. A true business partner! Mintivo’s engineers are a real asset. Hartham Park’s systems are now much more reliable and secure! Mintivo didn’t simply try to fix the immediate problems, they implemented long-term solutions that make our working lives better.

Tom Marshall, Commercial Director
Hartham Park
YOUR QUESTIONS ANSWERED

Your FAQ's

Our support agreement can be tailored to your business. A typical support agreement will cover;

  • Infrastructure hardware design & management
  • Mintivo-risk-icon
  • Automatic ticket logging and resolution
  • Continual compliance
  • Desktop hardware design, configuration & management
  • Backup hardware design, management and documentation
  • Provision of support for infrastructure & desktops
  • Technical Road-mapping
  • 3rd party vendor management/liaison
  • Provision of support for infrastructure & desktops

24/7 Managed IT Support ensures your business operates smoothly without interruptions. It proactively identifies and resolves IT problems, enhancing productivity and security.

All businesses, regardless of size or industry, can benefit from 24/7 Managed IT Support. Our plans are tailored to meet the unique needs of each client.

Our services encompass network monitoring, cybersecurity, software updates, hardware maintenance, data backup, and helpdesk support, among others.

It provides continuous threat monitoring, rapid response to security breaches, and proactive measures to prevent cyber attacks.

Yes, our services are customisable to suit your specific IT needs and budget.

We guarantee a fast response time, typically within minutes for critical issues, and within hours for non-critical matters.