Managed IT Services

Your strategic IT Partner

Do you find yourself questioning the depth of your IT provider’s understanding of your company’s intricacies? When challenges arise, are they keenly aware of the implications for both you and your team? Are recurring issues evolving into a persistent source of frustration? And unexpected invoices – do they leave you perplexed?

Recognising that IT challenges have a tangible impact on your workforce, spanning both on-site and remote personnel, as well as your clientele, we understand the critical human element. With Mintivo as your Strategic IT Partner, we gain a deep understanding of where you currently are, where you want to be, and the challenges unique to your organisation.


Why should you move your Managed IT Support to Mintivo?

Choosing Mintivo as your strategic IT partner means choosing a team of experienced professionals who understand the unique challenges facing small and medium-sized businesses. We believe that by putting people first, being a trusted partner, providing exceptional customer service, and striving for excellence, we can help you build a stable and flexible IT infrastructure that supports your business goals.

Our proactive approach to IT support means that we monitor your systems in real-time, identifying and resolving potential IT issues before they become a problem. We understand that downtime can be costly, so we work hard to avoid the break/fix cycle and keep your business running smoothly.

When you need our help, our team is available to provide you with unlimited telephone, remote, and onsite support. We have a dedicated Service Desk that operates from 8am until 6pm, and we follow a three-tiered approach to ensure that any issues are resolved quickly and efficiently.

At Mintivo, we adopt best practice methods and terminology based on ITIL standards, and we are committed to continually improving our business. We are always up to date with the latest technology and industry trends, and our IT solutions are tailored to meet the unique requirements of your business


Your FAQ's

Our support agreement can be tailored to your business. A typical support agreement will cover;

  • Infrastructure hardware design & management
  • Mintivo-risk-icon
  • Automatic ticket logging and resolution
  • Continual compliance
  • Desktop hardware design, configuration & management
  • Backup hardware design, management and documentation
  • Provision of support for infrastructure & desktops
  • Technical Road-mapping
  • 3rd party vendor management/liaison
  • Provision of support for infrastructure & desktops

24/7 Managed IT Support ensures your business operates smoothly without interruptions. It proactively identifies and resolves IT problems, enhancing productivity and security.

All businesses, regardless of size or industry, can benefit from 24/7 Managed IT Support. Our plans are tailored to meet the unique needs of each client.

Our services encompass network monitoring, cybersecurity, software updates, hardware maintenance, data backup, and helpdesk support, among others.

It provides continuous threat monitoring, rapid response to security breaches, and proactive measures to prevent cyber attacks.

Yes, our services are customisable to suit your specific IT needs and budget.

We guarantee a fast response time, typically within minutes for critical issues, and within hours for non-critical matters.