IT Infrastructure

How will we look after your IT Infrastructure?
Managed IT Infrastructure Support

“We continue to grow during the COVID-19 pandemic and Mintivo are always there with new equipment, advice and support wherever we need them

Alan Simpson, Technical Director, Ebeni

Step 1

An initial site audit to record & verify what you have

We don’t know what we don’t know, so let’s get started on the right foot… You have already provided a list of assets and we need to make sure that nothing has been missed. Our site audit will allow our team to take a closer look at your infrastructure, note important configurations and nuances so that when support starts, we know exactly what we’re dealing with. Typically, the site audit will include the following infrastructure:

  • Physical and virtual servers

  • Firewalls

  • Network switches

  • Wireless access points

Step 2

The first 30 days support; Observation, stabilisation & reporting

The first 30 days of support would include a period of observation, stabilisation and reporting. Mintivo’s support will closely monitor calls logged on the helpdesk to identify common issues, problems and resolutions. This our opportunity to fully understand your current network.

Join Mintivo’s Service Desk to record and track issues

Naturally, at this point we’ll invite key users into our helpdesk platform so that issues can be raised, managed and resolved, transparently.

Step 3

The next 60 days support; Plan, modernise & fix underlying problems

In the next 60 days, our team will use the data collected from the initial 30 days to inform an IT steering group to identify and resolve underlying issues. If necessary, we’ll set priorities and recommend improvements, efficiencies and security enhancements.

Step 4

Ongoing monitoring and support; Keeping everything working

From here on, we monitor and fix issues as they occur. Our performance is continually reviewed by your account manager who will hold quarterly reviews with you to ensure that your infrastructure remains robust, secure and compliant.

Get in touch

See our case studies

How do we ensure that your infrastructure remains resilient, secure and compliant?

The service review…

We’ll provide a comprehensive suite of reporting and review services. Service management meetings are scheduled every month or at intervals to suit. You will have a dedicated Account Manager who can be contacted to discuss any aspect of service delivery.Monthly statistics on service delivery are provided at every service review meeting, covering:

Type and number of incidents per site, department and user

dentification of reoccurring incidents

Critical alerts received


Backup status*

Service improvement recommendations

Number of service ticket escalations

Recommended future improvements to infrastructure

Meet your account manager

Shane (pictured) is typical of our Account Management team. It’s Shane’s job to make sure that our service is delivering value, that problems are not recurring and that your business remains aligned and compliant with IT best practice.

“Not only did Mintivo successfully move all of our staff to BYOD, they also set up remote print access. Now, with the tools to function outside of the office, we have a much broader reach for our recruitment and can attract incredible talent from further afield.

The change has been unbelievable, moving from a full-on office setup to a cloud-based system. This would not have been possible without Mintivo.

Peter Blake
Peter BlakeCMS
“Proactive and dedicated. A true business partner! Mintivo’s engineers are a real asset.

Hartham Park’s systems are now much more reliable and secure! Mintivo didn’t simply try to fix the immediate problems, they implemented long-term solutions that make our working lives better.”
Hartham Park
“Mintivo provided a cloud-based solution and secure VPN which has proven to scale effortlessly.

For example, Mintivo were able to set up 20% of our users on portable devices within 3 days prior to the national lockdown. That wouldn’t have been possible without the ‘Gold Image’ build and deployment process.”

Carl Johnson
Carl JohnsonTote

Get in touch

See our case studies

Is it time for a change?

Focus on your job while we support your team and your infrastructure

Rest assured that those repetitive issues and recurring distractions are gone for good. Leave the day-to-day IT support to our team while you focus on more strategic activities.

Peace of mind, heightened security, reduced risk, and thorough compliance

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